Refund and Returns Policy

Last Updated: 29 September, 2026

Due to the nature of digital goods—which cannot be physically returned once delivered—our policy regarding “The Manifestation Code” is outlined below:

1. General Policy on Digital Products

All sales of digital downloads (eBooks, PDF/EPUB copies, and supplementary digital files) are considered final and non-refundable once the file has been purchased and access or download links have been delivered.

2. Eligible Exceptions for Refunds

We will issue a full refund or direct replacement in the following verified circumstances:

• Duplicate Charges: You were accidentally billed multiple times for a single order due to a payment gateway timeout or system glitch.
• Corrupted or Broken File: The downloaded file is unreadable, corrupted, or missing pages, and our technical support team is unable to provide a functional replacement within 48 hours of contact.
• Failed Delivery: You paid successfully but never received the download email/link, and the issue cannot be resolved by resending the asset.

3. How to Request Assistance or a Refund

If you experience any of the eligible issues above:

1. Email support@dearbookwala.com within 7 days of your purchase.
2. Include your full name, the email address used at checkout, your Order ID/Transaction Reference, and a brief description (or screenshot) of the issue.
3. Verified refunds will be processed to your original payment method within 5–10 business days.